If you have a Jio Fiber broadband connection and for the past few hours not able to connect to the internet, then you’re not alone. On Monday (22nd June) Jio Fiber broadband service faced massive network outage across India, especially in certain cities in North India. Users were not able to connect to the internet, and most of the time Jio Fiber router or STB was blinking red.
Realtime outage monitoring service Downdetector also showed reports of Jio Fiber service outage, which started around 3.30 PM. Asper their map, the network outage seems to be effected, badly in Mumbai, Delhi, Jaipur, Kolkata, Ahmedabad, Hyderabad and Bengaluru.
With more people working from home and it’s been a Monday, Jio Fiber users have taken to Twitter to vent their frustration. JioCare, the customer care service for Jio services acknowledged the outage. They in a tweet said, the broadband service is experiencing temporary issues with data services, which will be resolved shortly.
It seems after almost six hours of outage, Jio Fiber broadband service was restored. According to a statement issued to The IndianExpress, a Jio Fiber spokesperson said, “Some of our JioFiber customers experienced service issues in certain cities in North India. Other Jio customers across India continue to avail our services. We regret the inconvenience faced by our valued customers in some areas,”.
If you’re still not able to connect to the internet on Jio Fiber, then restart or power off and power on the Jio Home Gateway (Jio router). Wait for 3 to 5 minutes for the router reboot to complete. Once rebooted, check if you’re getting internet. If the issue persists then contact JioCare on Twitter or through MyJio app.
This post was last modified on June 30, 2020 9:58 pm