Seems there would be a BIG fight between the Indian telecom operators and telecom regulator TRAI (Telecom Regulatory Authority of India) as the operators have decided to ignore TRAI’s order to pay compensation to subscribers on call drop. They say compensation to subscribers will be paid only after court orders them to do so, reports PTI.

Earlier, TRAI has issued an amendment, where telecom operator needs to credit its customers by one rupee for each call drop. The call drop regulation came effect from 1st January 2016. In return telecom, operators have approached the Delhi High Court and the next hearing being scheduled on January 6th, 2016.

The matter is sub-judice and we will compensate consumers when the court directs us to do so,” commented Ashok Sud, Association of Unified Telecom Service Providers of India Secretary General.

Trai has written to all telecom operators reminding them about call drop regulations with expectations that they have put all mechanisms in place to comply with them” commented an official source to PTI.

Through the call drop compensation amendment, telecom operator needs to credit its customers by one rupee for each call drop. However, the compensation is limited to maximum three call drops a day. So basically, you will get a maximum of Rs 3 per day from telecom operator if you encounter three or more call drops a day. Prepaid customers will receive a message through SMS or USSD within four hours of the occurrence of call drop and the amount will be credited in their main balance. For Postpaid customers, the compensation details will be provided in the next bill and the amount will be deducted from their bill.

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