Paytm, the mobile payment and e-commerce platform has today launched a chat feature on their app, the Paytm Inbox. The company says this will enable users to communicate with each other and even have a friendly chat while they transact. Let us see more features of this Inbox chat facility.

We have realized that besides making payments, our users and merchants also like to communicate with each other. There is a need of social messaging, commerce and payments seamlessly blending into one another. One step for us towards meeting this consumer need is “Paytm Inbox” where you can chat with friends/merchants and send/receive money effortlessly and securely. This will help us drive greater engagement on our platform and build a stronger bond with our customers,” said Deepak Abbot, senior VP, Paytm.

The most important section in the Inbox is the messaging feature, which is entirely end-to-end encrypted. Within the Inbox section, you can also get app notification, track latest orders, and play games. This messaging feature is intended to make Paytm transactions more interactive and fun.

Now Chat As You Send or Request Money In Paytm With Inbox

While the notifications section will let you know about the latest cashback offers and hence will save while you shop. Under orders, you can see your latest orders and transaction updates. There is also a fun section, Games, which will be loaded with cricket, quiz and other trivia based games.

How To Get Inbox Feature In Paytm
  1. Download and install the latest Paytm app.
  2. Tap on the newly added tab “Inbox” to start using the feature.
  • Chat with friends and family as well as send or receive money.
  • Share location, videos and pictures from gallery or camera.
  • Recall sent messages by swiping the message to the right.
  • Get notifications, view recent orders and transactions.
  • Play games like Power Play Cricket, Paytm quiz etc.

Recently, Paytm added a feature to gift money on special occasions called Lifafa, which gained a lot of attention. With this new chat feature, Paytm may be trying to keep up with other messaging platforms which might soon introduce in-app money transactions. Hope you enjoyed the article, Peace!

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