Tata Docomo Faces Massive Network Outage in Karnataka, Chennai and Gujarat [Restored]

It seems India’s young telecom operator Tata Docomo is facing a massive network outage in Karnataka (Bangalore), Gujarat and Chennai (Tamil Nadu) Telecom circle. The network issue which started today (20-06-2013) around evening 3PM-4PM effected every outgoing and incoming voice calls, SMS and mobile internet data services.

Tata Docomo subscribers are under complete blackout, as many users reported through Docomo online customer supports including Twitter and  Facebook. According to Tata Docomo the service was effected due to a technical error, where a temporary fluctuation in network caused this service outage.

Tata Docomo faces Network Outage in Bangalore

Update (21/06/2013 -3.40PM) – Seems after almost 12 hours of downtime Tata Docomo network is back online in Chennai (Tamilnadu) and Gujarat telecom circle. Customers are reporting strong signal strength and now they have both outgoing and incoming voice calls, SMS and active data service. Earlier Network was up and running in Karnataka telecom circle.

For those who are still facing issue, please try to manually connect to the Tata Docomo network on your mobile (probably after a reboot). If still problem persist try to contact Tata Docomo guys over phone.

Update (21/06/2013 -12.40PM) – Tata Docomo network still down in most part of Chennai (Tamilnadu) and Gujarat telecom circle.

Update (20/06/2013 -11.55PM)Network seems to be coming back online in Karnataka (Bangalore) telecom circle. Signal strength increasing, can now make Voice calls, SMS and use data service. Service probably restored in most of the parts in Chennai and Gujarat.

Update (20/06/2013 -10:30PM) – It’s been now 6 hours from the first network outage report, still now Tata Docomo hasn’t restored its service. Interestingly in the same day around the same time (20-06-2012 at 6PM) previous year Tata Docomo network experience massive down time pan-india , but it was resolved pretty quick within 2-3 hours. Seems to be some sort of connected.

Update (20/06/2013 -09:35PM) – Bad time, Tata Docomo just tweeted a TVC ads, instead of helping subscribers. (it may be a pre-scheduled tweet)

Update (20/06/2013 -09:20PM) – Seems Tata Photon Mobile internet service subscribers are also effected by this down time. So far Network outage reported in Karnataka, Tamil Nadu and Gujarat. TataDocomo has acknowledge the issue and working on it to restore.

Update (20/06/2013 -08:15PM) – As one of our visitors reported Tata Docomo network is down in Gujarat telecom circle.

We will updating this post, as we get more details from Docomo. Stay tuned.

Speak out freely

  • Rahul

    Still not working in chennai :(

    • http://www.datareign.com/ varma

      Please try to manually select the network on your mobile. It will probably work.

      • Rahul

        Did try… not working… Works for a friend of mine though

        • http://www.datareign.com/ varma

          Reboot u r mobile and try. As per reports the server has been restored in three effected circles.

  • Ashok kumar

    Last year, the same day( 20/6/2012) Tata Docomo network faced the country wide spread outage and it has occurred again but no response given so far from Docomo.

  • Ashok kumar

    Problem persists in the whole TamilNadu circle since 7 pm till now…Need this fixed asap as it affects my work..

  • Docsurb

    Tata Docomo GSM – service still disrupted in Bangalore. As of 2125 IST still unable to make calls or send/ receive sms. Tried local Docomo to Docomo and Airtel to Docomo also but still no success

    • http://www.datareign.com/ varma

      It seems they are taking the issue lightly, as i see an advertisement just been posted on @TataDocomo Twitter handle :)

  • Punya

    I have have network issue in Kormangala Bangalore.. need to make urgent calls.. please restore.. thanks

    • Neethu

      This is so damn frustrating! last year same day they had the same massive outage!
      Its not yet resolved and they have completely shut out from online response as well!

      • http://www.datareign.com/ varma

        Yes previous year, interestingly the same day around the same time (20-06-2012 at 6PM) Tata Docomo network experience massive down time pan-india (http://www.datareign.com/tata-docomo-network-outage-across-india-resolved.html), but it was resolved pretty quick within 2-3 hours.

        This time it’s been more than 6 hours and still network down.

        • Neethu

          anyone could reach out to the DoCoMo guys??

          • http://www.datareign.com/ varma

            They seems to be not responding when we tried to contact them on Customer Care, Online Chat, Twitter and Facebook…

            waiting to know the exact issue caused this.

            • Neethu

              Now, considering the fact that they’re online cust. care is only upto 12:00 am,this night passes without resolution!!
              the strange part is the case last year..somethin seems planned!

              • http://www.datareign.com/ varma

                One of our friends got connected to their customer care, but they replied they are updating their system.

    • Rakesh Ramachandran

      @b714aed528dad5a5ae2337d0c80427da:disqus @f2c96bc8971eca6d8f05555b00201393:disqus Me too in koramangala the network is down,